FAQ's

How Long does it take for my purchases to be delivered to my doorstep?

All Purchases will be shipped on same day as order is received, Delivery time on all purchases is 4 to 8 days.You will be immediately notified if any unforeseen circumstances should arise which may cause delay with your shipment.

How do I care for my Aran Sweater and Aran Garments?

All Aran Sweaters and Aran Garments are made of 100% natural fibre therefore ideally it should be hand-washed with a wool detergent and dried flat . Dry-Cleaning can also be carried out but DO NOT machine wash unless it is stated on the garment label. Furthermore never tumble dry an aran garment. Also, as aran is a natural fibre,it is breathable and doesn’t have to be washed as often as a normal sweater, with being a natural fibre it doesn’t hold smells therefore just air your garment frequently and your garment will last for centuries.

What happens if the sweater doesn’t fit when I receive it?

We gladly refund you upon return of your purchases within 21 days of purchase ,Shipping will not be refunded. A Exchange for another size will also be issued if required within 21 days of purchase, you will be liable for shipping costs on return item.

Please note that Wool has the unique ability to conform to the wearer and can stretch up to 70% its original length without damaging just by a little tugging. A snug Fit sweater will stretch to you size.

How do I care for my Tweed and Linen Purchases?

Tweed and linen Purchases are Dry Clean only.

What about taxes/ or Duties for orders to an address outside Ireland and Europe?

Any taxes/ or duties will NOT be included in your online total. DHL Worldwide will charge the package recipient all applicable duty,taxes/or brokerage fees at time of delivery.Therefore at time of online payment they will not be included on your online total. Please contact your local customs office for more information regarding these charges as they differ from country to country and are assessed by weight and volume.

What about taxes/ or Duties for orders to an address within Ireland and Europe?

23% VAT is included in online totals at point of payment where the delivery address is within Ireland and the EU.

I have seen an item in your store but is not online , how do I purchase it?

At present not all items in store are available online, if you see something in store and would like to purchase online please send us a email on [email protected] with a description and quantity and we will do our best to fulfill your requirements.

Is it safe to give my credit card and personal information over the internet?

We take your security very seriously , you are very important to us and it is our obligation and commitment that we provide you with a safe and secure online experience. All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer. Pages requesting personal information will always have one of these icons.

Will Quills sell my information?As I’ve had other companies sell my information and now my inbox is full of junk mail and   SPAM ?

Our customer information is never sold or given to a third party.We respect our customers and committed to providing you the best online experience with Quills.

What are your Shop Locations?

Quills Woollen Market
Market Cross
Killarney
Co.Kerry


Quills Irish Gift Store
High St
Killarney
Co.Kerry

Quills Woollen Market
Kenmare
Co.Kerry

Quills Woollen Market
Sneem
Co.Kerry

Quills Woollen Market
Glengarriff
Co.Cork

Quills Woollen Market
Ballingeary
Co-Cork

Please view contact info for all other information.

What credit/Debit cards do you accept?

At present we accept all major credit cards including the following:- Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, American Express, All Maestro Cards.